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Built for dental practices & clinics
A new patient calling to book is worth years of visits — and they'll try the next practice if you don't pick up. SimpleCX answers every caller, offers text-to-book, and sorts new patients, existing patients and billing before anyone reaches the desk.
Every missed call is a customer who called someone else.
The problem
The front desk can only hold one conversation at a time, and the phone doesn't wait its turn. A new-patient call that hits voicemail is a lifetime of appointments booked somewhere else.
What should happen instead
Tell SimpleCX what should happen when a new patient calls to book while your desk is mid-checkout. It designs exactly that — no phone tree to build.
The call you most want is always answered — greeted, captured and moved toward a booking, even when the desk is with someone.
Patients can book and confirm by text — the way most people would rather do it — without tying up a person at the front desk.
Evening and weekend callers are greeted, their reason captured, and a callback scheduled — so nobody who wanted an appointment slips away overnight.
A prospective patient, a schedule change and an insurance question each go where they belong — the desk isn't buried under calls it doesn't need to take.
Who called, why, and what they need next — summarized so the desk picks up the thread without asking twice.
"How many new-patient calls did we miss last week?" Ask in plain words and see the picture from your own account.
How it works
"Two-dentist practice, one person at the desk — we miss calls at lunch and in the evenings." That's the brief.
New-patient routing, text-to-book, after-hours callbacks — laid out for you to approve before it goes live.
New patients are captured and booked, existing patients and billing routed — around the clock.
"How many bookings came in by text?" — answered from your own account, with a chart.
Questions
Yes. Patients can request and confirm appointments by text — the way most people already prefer — so booking doesn't depend on someone at the desk being free to answer the phone.
Evening and weekend callers are greeted, their reason captured, and a callback scheduled for the next open slot — so a patient who wanted to book at 8pm is still your patient when the desk opens.
Yes. You describe how your practice works, and SimpleCX sorts new patients, existing patients and billing questions to the right place — so your highest-value calls get the attention they deserve.
SimpleCX supports your HIPAA obligations, with data encrypted in transit and at rest and kept in the storage you choose. Describe your practice during setup and it's designed with that handling in mind.
No. You describe your practice in plain words and approve the design. The configurator is free, pricing is a flat per-seat rate with no minimums and no setup fee, month-to-month — long-distance and AI usage are billed only as you use them.
Ready when you are
Describe your practice and see your line designed in about five minutes. Free to try, no card, no lock-in.