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Built for home services
HVAC, plumbing, electrical, roofing, garage doors, restoration — the calls come at all hours, and the job goes to whoever picks up first. SimpleCX answers every one, tells a burst pipe from a routine tune-up, and books the work while your techs keep working.
Every missed call is a customer who called someone else.
The problem
Home services runs on emergencies, and emergencies don't keep business hours. When a call goes to voicemail, the homeowner is already dialing the next name on the list.
What should happen instead
Tell SimpleCX what should happen when someone calls about a broken furnace at 11pm. It designs exactly that — no menus to build, nothing to assemble.
No flooded basement ever hits a dead voicemail. Every caller is greeted and handled, nights, weekends and holidays included.
A gas smell reaches your on-call tech right away; a seasonal tune-up gets booked or queued for the morning — automatically.
Homeowners can text a photo of the problem or request a slot online — all of it lands in the same place your calls do.
When a cold snap lights up every line at once, extra callers are offered a callback instead of a busy signal — and get called the moment you're free.
Address, the problem, and the mood of the caller — summarized so the tech rolls up already knowing the job.
"When do the emergency calls spike?" Ask in plain words and see the picture, so you staff the on-call rotation where it counts.
How it works
"We're a plumbing company, three trucks, we miss nights and Sundays." That's the whole brief.
Emergency routing, after-hours handling, text-to-book and callbacks — laid out for you to approve.
Urgent jobs reach the on-call tech; routine work gets booked; nothing falls through.
"How many emergencies came in last night?" — answered from your own account, with a chart.
Questions
Yes — that's the point. You describe what counts as urgent for your trade, and SimpleCX routes true emergencies straight to your on-call tech while booking or queuing the routine work. You decide the line; it holds it every time.
Callers are greeted and handled around the clock. Emergencies reach whoever's on call; everything else is captured with a callback or a booked slot for the next working hour — never a dead voicemail.
No. The whole design assumes your people are in the field. Calls are answered, sorted and captured for you, so a customer is never lost just because both hands were on a wrench.
When a heat wave or storm floods every line at once, overflow callers are offered a callback instead of a busy signal, then called back the moment a line frees up. You capture the surge instead of losing it to the competitor who happened to pick up.
No. You describe your business in plain words and approve the design. The configurator is free, pricing is a flat per-seat rate with no minimums and no setup fee, month-to-month — long-distance and AI usage are billed only as you use them.
Ready when you are
Describe your business and see your line designed in about five minutes. Free to try, no card, no lock-in.